Frequently Asked Questions

How can we help you?

MOQ DESIGN PRODUCTION DELIVERY TOLERANCE AND AFTER-SALE

MOQ

What is the minimum order quantity for custom goods?
The minimum order quantity for most of our products is 500 pieces. If the product is customized with special materials and styles, the minimum order quantity is 1000 pieces.

DESIGN

How to customize a specific style?
You can send us drawings or photos to tell us what you need. We will make the sketch or models, and confirm with you.
How to customize more details?
Communicate more, please provide more photos of the case you want, we will achieve the effect you need.

PRODUCTION

Can I see the sample before ordering?
Yes, you can pay for the sample. We will deduct the cost for the bulk.
How can I ensure that the color of the order is accurate?
If you have high color requirements, please send us the panton color number to ensure the printing effect. There will be color difference for natural materials, please accept this shortcoming.
How long Origin and production cycle?
We have our own factory located in Shanghai China, Our normal production time is around 20-25 days.

DELIVERY

What's about Logistics?
Logistics inlude UPS, FedEx, DHL, shipping or air

TOLERANCE AND AFTER-SALE

After sale
Custom orders are made by hand. Please accept tolerance in orders and natural differences in materials. If it is not a quality problem, the ordered products can not be returned, please communicate more, and confirm by customization proofing sample.